FAQs
Delivery, payment and ordering information from Orner Store.
Shipping
What are the delivery charges?
Delivery is free nationwide across Pakistan.
What is the expected delivery time?
It takes 6–8 working days to craft and deliver your parcel to your doorstep.
Can I modify my order?
Yes. You can modify your order before receiving a confirmation call from our sales team. Once your order is confirmed, it cannot be modified.
Payment
What payment options are available?
You can pay by cash on delivery, online bank transfer, Easypaisa or JazzCash.
Is cash on delivery available for customised orders?
Cash on delivery is available for standard products and is not available for customised orders. For custom designs and bulk orders with a total value of Rs.10,000 or more, a partial advance payment is required.
How do I pay for custom orders?
After you place your order, our representative will call you and share the account and payment details.
Returns & replacement
Can I exchange my artwork?
We do not offer returns or exchanges. We offer replacement if a shipment is damaged.
What should I do if I receive the wrong artwork?
WhatsApp your order details and a photograph of the artwork you received to +92 300 0126411. We will deliver the correct artwork and collect the wrong one.
What should I do if my artwork arrives damaged?
WhatsApp +92 300 0126411 with photographs of the damaged item and the box it arrived in. We will arrange a replacement at no additional cost.
Still have a question?
Our team is here to help with your artwork, order or delivery.
Chat with Orner on WhatsApp ↗